Terms & Conditions

Welcome to Dhenuz. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

1. Company Information

Dhenuz is owned and operated by Mr. K.K. Roy.
Registered Office: Delhi, India
Branch Office: Bihar, India
Email: info@dhenuz.com

2. Products & Services

Dhenuz offers natural cow-based products, pooja essentials, herbal wellness items, and organic goods. We make every effort to ensure accurate product descriptions, pricing information, and images. However, slight variations may occur due to natural ingredients and packaging updates.

3. Pricing & Payments

All prices are listed in INR (₹).
Prices may change without prior notice.
We offer secure payment options including UPI, Debit/Credit Card, Net Banking, and Cash on Delivery (if applicable).
Orders will be processed only after successful payment confirmation.

4. Shipping & Delivery

We deliver across India.
Delivery timelines may vary depending on location.
Dhenuz is not responsible for courier delays or unforeseen circumstances.
Customers must provide accurate shipping details.

5. Returns & Refunds

Returns are accepted only for damaged or defective products.
Damage must be reported within 48 hours of delivery with proof.
Refunds (if approved) will be processed to the original payment method.
Used or opened products may not be eligible for return due to hygiene reasons.

6. Use of Website

You agree not to use the website for unlawful activities.
You may not copy or reproduce website content without permission.
All logos, images, and content are protected by intellectual property laws.

7. Limitation of Liability

Dhenuz shall not be held liable for indirect damages, misuse of products, or allergic reactions. Customers are responsible for checking product details before use.

8. Privacy

Your personal information is handled according to our Privacy Policy. We do not sell or share customer data with unauthorized third parties.

9. Changes to Terms

Dhenuz reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of updated terms.

10. Contact Us

For any questions regarding these Terms & Conditions, please contact:
Email: info@dhenuz.com

Thank you for choosing Dhenuz.