Our Products

Shipping Policy

At Dhenuz, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully to understand how we process and deliver your products.

1. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).

2. Shipping Coverage

We currently ship across India (Pan India Delivery).

For bulk or special orders, customers may contact us at:

Email: info@dhenuz.com

3. Delivery Time

  • Metro Cities: 3–5 business days
  • Other Cities & Rural Areas: 5–8 business days

Delivery timelines may vary depending on location, courier service, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • Free shipping may be offered on selected products or promotional offers.
  • Bulk orders may have separate shipping terms.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via email or SMS (if available). Customers can use the tracking number to check delivery status.

6. Packaging

  • Safe & secure packaging
  • Damage-resistant wrapping
  • Hygienic handling of all products

7. Delays & Issues

While we strive for timely delivery, delays may occur due to:

  • Courier service disruptions
  • Natural calamities
  • Incorrect shipping address
  • High seasonal demand

If your order is delayed, please contact us at info@dhenuz.com.

8. Incorrect Address

Customers are responsible for providing accurate shipping details. Dhenuz will not be responsible for delivery failures due to incorrect or incomplete addresses.

9. Damaged or Missing Products

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Share clear photos of the product and packaging
  • Email us at info@dhenuz.com

Contact Information

Dhenuz
Registered Office: Delhi, India
Branch Office: Bihar, India
Email: info@dhenuz.com

Thank you for shopping with Dhenuz. We appreciate your trust in our natural and traditional products.