Our Products

Return & Refund Policy

At Dhenuz, customer satisfaction is our priority. We ensure that every product is carefully packed and delivered. However, if you face any issue with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged or defective
  • The product received is incorrect (wrong item delivered)
  • The product is missing from the package

To be eligible for a return:

  • You must inform us within 48 hours of delivery
  • The product must be unused and in original packaging
  • Clear photos of the product and packaging must be shared

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

  • Used products
  • Opened herbal or food items
  • Perishable goods
  • Products damaged due to misuse

3. Return Process

  1. Email us at info@dhenuz.com
  2. Mention your Order ID
  3. Attach clear photos of the product
  4. Briefly describe the issue

Our team will review your request within 2–3 business days. If approved, we will provide return instructions.

4. Refund Policy

  • Refund will be processed within 5–7 business days after inspection.
  • Refund will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refund may be processed via bank transfer.

5. Replacement Option

Customers may request a product replacement instead of a refund, subject to product availability.

6. Cancellation Policy

  • Orders can be cancelled before shipment.
  • Once the order is dispatched, cancellation may not be possible.

7. Important Notes

  • Shipping charges (if any) are non-refundable.
  • Dhenuz reserves the right to reject return requests that do not meet the above conditions.

Contact Us

Dhenuz
Registered Office: Delhi, India
Branch Office: Bihar, India
Email: info@dhenuz.com

Thank you for shopping with Dhenuz. We appreciate your trust in our natural and traditional products.